Privacy Policy

Scope

This Privacy Policy describes how KeenPeak Neural Nexus (“we,” “our,” or “us”) collects, uses, and shares personal information when you access our website, enroll in courses, or interact with our community features.

Data We Collect

• Account data: name, email, hashed credentials, and profile preferences.
• Transaction data: course purchases, amounts, and timestamps (we do not store full payment card numbers on our servers).
• Learning activity: course progress, quiz attempts, submissions, and feedback.
• Technical data: IP address, device type, browser, and basic diagnostics for reliability.
• Support communications: messages you send via forms or email.

How We Use Data

• Provide and personalize courses, labs, and mentorship experiences.
• Process payments and maintain accurate records.
• Improve reliability, security, and content effectiveness.
• Communicate service updates and provide support.
• Comply with legal obligations and enforce policies.

Sharing

We share personal information with service providers under contract to deliver our services (e.g., payment processors, analytics, and communication tools). We require appropriate security and privacy commitments from these providers. We may also share information when required by law or to protect our rights, users, or the public.

Your Rights

Depending on your location, you may have rights to access, correct, delete, or port your data, as well as object to or restrict certain processing. To exercise these rights, contact us using the details below. We will verify requests and respond within applicable timelines.

Security

We employ administrative, technical, and physical safeguards designed to protect personal information. No method of transmission or storage is perfectly secure; we continuously improve our controls and monitor for issues.

Cookies and Preferences

We use essential cookies for authentication and preferences. You can accept or decline cookies via the banner in the footer. Declining may affect certain features such as keeping you signed in.

Data Retention

We retain personal information for as long as needed to provide services, comply with legal obligations, resolve disputes, and enforce agreements. We apply deletion schedules and anonymization where practical.

Contact

For privacy questions or requests, email [email protected] or call +1 (415) 840-3362. You may also contact us via the Contact page.